Twilio WhatsApp Business API

Official WhatsApp integration for business messaging.

What It Is

The Twilio WhatsApp Business API provides programmatic access to WhatsApp’s messaging platform. It supports text messages, media, interactive buttons, and template messages for notifications.

How We Use It

WhatsApp becomes an interface for SmartBox interaction:

• Conversational control: Send commands to your SmartBox via WhatsApp
• Status updates: Receive deployment notifications and alerts
• Approval workflows: Approve or reject actions with quick reply buttons
• File sharing: Send and receive files, screenshots, and logs

User Experience

You: Deploy the latest build to staging
SmartBox: 🚀 Deploying commit abc123 to staging...

SmartBox: ✅ Deployment complete!
         Preview: https://staging.example.com

         [Promote to Prod] [View Logs] [Rollback]

Why It Matters

WhatsApp is where people already are. With 2+ billion users, it’s the most accessible interface for AI agent interaction—no app to install, no dashboard to learn. Just text your SmartBox like you’d text a teammate.

Provided By

• Twilio

Used By Capabilities

• Smartbox: capability-scoped execution workspaces