SendGrid (Twilio)
SendGrid is our transactional email provider, handling all system emails, notifications, and customer communications.
Why SendGrid
- Deliverability: Industry-leading inbox placement rates
- Scale: Handles billions of emails; no capacity concerns
- Twilio ecosystem: Integrates with our existing Twilio relationship
- Pricing: Competitive per-email pricing with generous free tier
How We Use It
| Product | Use Case |
|---|---|
| All products | Account verification, password reset |
| Murphy | Delivery alerts, weekly reports |
| P4gent | Supplier communication drafts, renewal reminders |
| Nomos Cloud | Usage alerts, compliance notifications |
| SmartBoxes | Deployment notifications, capability updates |
Risk Considerations
- Dependency: Non-critical (degraded experience, not outage)
- Mitigation: Can fall back to direct SMTP or alternative providers
- Cost: ~$0.001 per email at scale